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1. The
set-up. When someone asks you a question you can’t possibly answer, use the
fogging technique. Calmly admit the possibility that you do not know.. you
can’t possibly know everything—do not fight back.
2. The
put-down. When you are compared to a previous perfect supervisor, try the
fogging technique or practice the broken record technique.
3. Resentment.
Focus on behavior first. Performance is what counts.
4. Competition.
This often occurs when you are an outsider or you bypassed the person engaging
in this behavior.
Emotional Control
Separate your felling about employees from your behavior
towards them. We may choose not to like them and can also choose to work very
well with them. Remember : It’s only words…or who’s the only person who can
make you feel anything? The Answer?
YOU.