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Showing posts with label How to Supervise Low - Paid Retail Workers. Show all posts
Showing posts with label How to Supervise Low - Paid Retail Workers. Show all posts

How to Supervise Low - Paid Retail Workers

Supervising low-paid retail employees can be challenging. Many workers are kids who are just out to earn extra money. Their priorities are not the same as yours. They are not necessarily concerned with sales, profits or improving customer service ratings. Get too strict with them, and they're likely to quit and find another retail job. Therefore, you must implement certain procedures and strategies to keep their performance level on par with what you need at your small business.

Communicate Your Expectations

Effective communication between you and your retail employees is an important part of your ongoing success. Apprise your retail workers of your expectations up front. Share your key goals and objectives, including friendliness toward customers, courtesy and quicker service. Set the ground rules as far as breaks, idle chatting and smoking on company property. Let your workers know the repercussions for violating your policies, such as write-ups, loss of hours or termination.

Observe Employees in Action

Observe your low-paid retail workers in action. Watch how they interact with customers and how the customers react to them. Check if your retail employees smile and make eye contact with your customers. Listen to some of the conversations to determine whether customers' questions are answered adequately. Recognize key strengths and weaknesses of your employees with respect to their specific jobs. Jot down notes so you can better recall incidences you want to discuss with certain employees.

Offer Positive Reinforcement

Use positive reinforcement with your low-paid retail workers. Positive reinforcement is the recognition of an employee's effective job performance. Compliment your workers if they perform exceptional service or help a customer in a special way. Positive reinforcement is likely to encourage repeat behavior.

Use Constructive Criticism

Always be constructive when criticizing your low-paid retail workers. Tell the employee what he did wrong and, subsequently, demonstrate the proper way to perform the specific task. Do not yell at workers, especially in front of customers or peers. This type of behavior can hinder your store's reputation among customers. Reprimand employees for inappropriate behavior in private. Also, make sure your criticism is handled in a timely manner.

Use Simple Motivational Techniques

Initiate some simple motivational techniques with your low-paid retail employees, such as "Employee of the Month." Include short-term rewards for things such as customer service, creativity and training. Treat your best-performing shift worker for a particular week to a free lunch, for example. But always make sure your motivational techniques are tied to specific goals and objectives. Do not reward workers for performance that is expected of them.