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Broken
record – relaxed, calm voice repetition to stay focused on your objective.
Don’t deny or defend. Helps avoid argumentative baiting.
Fogging –
Calmly acknowledge the denial or criticism thrown at you. Do not fight back by
denying or counterattacking. This teaches us to be good listeners.
Focus on the
positive. Be on the alert to catch them doing it right. Go out of your way to
be positive, encouraging, supportive. Watch your own attitude towards the
person. Remember don’t let people fail.