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Face to face Discussions Special Hints : Denials, Resistance, Be prepared To Use

Broken record – relaxed, calm voice repetition to stay focused on your objective. Don’t deny or defend. Helps avoid argumentative baiting.

Fogging – Calmly acknowledge the denial or criticism thrown at you. Do not fight back by denying or counterattacking. This teaches us to be good listeners.

Focus on the positive. Be on the alert to catch them doing it right. Go out of your way to be positive, encouraging, supportive. Watch your own attitude towards the person. Remember don’t let people fail.