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Employee
behavior is the result of forces in the individual and in the environment (
needs, attitudes, and personalities on the one hand…the job, the policies, the
pay, the co-workers, and the supervisors on the other hand.)
Employees
make conscious decisions about their behavior ( or.. You can’t force people to
do good work…they have to want to.)
Employees
have different needs / desires / goals ( or..you can’t deal with everyone on
the same basis, because they do not want the same things).
Employees do
what they see is rewarding…They avoid behavior that leads to negative
consequences.
So with
these absolutes in mind, how do you motivate employees?
1- Determine the rewards valued by each
employee. If it’s going to work, It must be seen as suitable to the employee.
Observe employee reactions. Ask them what they desire.
2- Determine the performance you desire.
Be perfectly clear in your own mind what performance level or behavior you want
so that you can clearly tell your people what they must do to be rewarded.
3- Make sure the performance level is
attainable. If employees feel that the target is to high, motivation will be
low.
4- Clearly link rewards to performance.
To really work, rewards must be seen as associated within a short period of
time with successful performance.
5- Analyze what factors might counteract
the effectiveness of the reward ( for example, work group norms about how much
to produce).
6- Make sure the reward is adequate; minor
rewards are minor motivators.