Three Basic Truths About Working In The Service Industry
1- Establishing courteous and efficient service relations with clients is an inherent part of you job – it’s not something ‘’more’’ that is asked of you.
Nothing is more important to this company than it’s clients’ without which there’s no further reason to exist.
2- Knowing how to create quality relations with customers is not an innate talent that one is born with, it can be learned and developed.
In order to master a skill there’s no secret: you’ve got to practice and gain experience!
Actors do, musicians do, sports heros do, and all will tell you – the better your technique, the more you become self-confident and competent in your customer service relations job.
3- Satisfied clients are essential to the success and prosperity of any company.
The company develops according to the satisfaction of the clients, whether they be individual, commercial or industrial. Satisfied people will want to stay with the company, and they will also naturally encourage their friends and relatives to enjoy the company and the services as well.