Common barriers to communication
JUDGING
- Criticizing
- Name-calling or labeling ( macho, those hardhats, just like woment, etc.)
- Diagnosing
SENDING SOLUTIONS
- Ordering
- Threatening
- Moralizing ( should and oughts )
AVOIDING THE OTHERS CONCERNING
- Diverting
- Logical argument
- Reassuring
Three styles of relating
AGRESSIVE behaviors – This is what I want, what you want is little or no importance to me.
ASSERTIVE behaviors – This is what I want, it’s important for me to know what you want.
SUBMISSIVE behaviors – I’ll put up with just about anything from you – your needs are important, not mine.