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| Supervisestaff.com |
Listening
skills..to solve problems / to build commitments / to handle complaints
One of the
least taught and most used skills in supervision is active listening. Most
people assume they’re good listeners. Some studies, in fact, demonstrate that,
on average, an adult retains only 25% of what he/she may hear in a typical
situation like a training class.
Why are some
supervisors poor listeners!
1- Prior expectations about what the
speaker is about to say..our minds are already made up. We may Prejudge.
2- Our minds wander, we occasionally
drift off or lose interest. We forget we can listen faster than a speaker can
speak.
3- We may fake attention, assuming that
hearing and listening are the same thing. They’re not. Active listening is a
physically demanding, conscious process of attending to what the speaker is
saying.