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Listening Skills

Listening solve problems / to build commitments / to handle complaints

One of the least taught and most used skills in supervision is active listening. Most people assume they’re good listeners. Some studies, in fact, demonstrate that, on average, an adult retains only 25% of what he/she may hear in a typical situation like a training class.

Why are some supervisors poor listeners!

1-     Prior expectations about what the speaker is about to say..our minds are already made up. We may Prejudge.

2-     Our minds wander, we occasionally drift off or lose interest. We forget we can listen faster than a speaker can speak.

3-     We may fake attention, assuming that hearing and listening are the same thing. They’re not. Active listening is a physically demanding, conscious process of attending to what the speaker is saying.